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Managing your personal details

If you need to change your phone number


Select Change Details from the main menu of your account summary page. When the page loads, select Change Contact Details in the Contact Details section and follow the instructions.
 

If you change address


You can update your address details by selecting Change Details from the main menu of your account summary page. When the page loads, select Change Address in the Address section and follow the instructions.
 

If you need to update your email address


Select Change Details from the main menu of your account summary page. When the page loads, select Change Email in the Email Address section and follow the instructions.
 

To change your marketing communication preferences


Select Change Details from the main menu of your account summary page. You’ll see your current preferences in the Marketing Communication Preferences section. To change them choose Change Preferences and follow the instructions.
 

If you change your name


You can inform us of your new name by selecting Change Details from the main menu of your account summary page. When the page loads choose Change Name in the Name section.

You’ll then need to download, complete, print and return a form to us. We’ll also need to see one of the following documents:

A copy of your Marriage Certificate
A copy of your Deed Poll or Statutory Declaration
A copy of your Decree Absolute, which must show the name


Send your documents to our Freepost address:

RTUB-AAXH-UHKE
Ford Money
PO Box 871
Wallsend
NE28 5BT

If you elect to send originals then we recommend you use recorded post or special delivery. We will return any originals we receive. However it is safer to just send us copies.

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How to change your details

Need to change your account or personal information? Find out how.

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Help Articles

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Saving With Ford Money

How to open and manage accounts, deposit information, Nominated Account, passwords, your Customer ID - and a guide to tax and savings.

 

Opening an account

Opening/managing joint accounts

FATCA and CRS (for non-UK only Tax residents)

Savings and the Personal Savings Allowance

Making a deposit

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The Basics

Information on our opening times, contacting us, online security, what to do if you have a complaint - and more.

 

How to contact us

Our relationship to Ford Motor Company

Your privacy rights

Staying safe online

If you have a complaint

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About Our Products

This section covers the ins and outs of all our products including deposits, balances, terms, withdrawals and more.

 

Our Flexible Saver

Our Fixed Saver

Our Flexible Cash ISA

Our Fixed Cash ISA

More about our ISAs

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Online Account Management

Run your Ford Money account: from changing interest frequency and making withdrawals, to login troubleshooting and customising your account.

 

Accessing your account

Managing your account

Changing your Nominated Account

Managing your personal details

How to review and select your maturity options

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