Opening a joint holder account
As part of the account opening process, you will be asked if you’d like to open an account singly or jointly.
If you choose to open a joint account, both parties will need to provide the required personal information and partake in identity and residency checks. If one applicant passes and the other should fail, we will be unable to authorise the opening of the account until we have verified the identify and/or residency of the unsuccessful applicant.
Adding a joint holder to your existing sole account
If you’d like to add an account holder to your existing Ford Money sole account, both yourself and the proposed joint holder will need to sign and return written instructions to us. These can be found by logging into your account and selecting Change Details from the menu. You should then select Add Account Holder and download, complete and print the form before sending it to us using the following Freepost address:
PO Box 871
Once the proposed holder has been successfully verified we’ll send you written confirmation, and the new joint holder details of how to set up their own online access.
If we need more information to verify the proposed joint holder’s ID or address, we’ll contact them directly.
Removing a joint account holder
We need each of you to send us either a Secure Message or written instructions highlighting your request to remove the joint holder. Once we receive these, we’ll remove the relevant holder. We’ll then send confirmation via Secure Message to the remaining account holder and written confirmation to the removed holder.
If there’s a dispute between joint account holders
Please contact us by Secure Message or phone and we’ll take the precautionary measure of placing temporary restrictions on account access for both named holders, so no withdrawals can be made until the dispute is settled.
Once you’ve settled your dispute and are both ready to remove these restrictions we’ll need each of you to send us a signed and dated letter stating that you would like these restrictions lifted. Send your letters to our Freepost address:
PO Box 871
If a joint account holder should pass away
You’ll need to notify us in writing and include a copy of the Death Certificate. We’ll then remove them from the account. Please send your documentation to our Freepost address:
PO Box 871
Interest on the account funds will be paid until Ford Money receive instructions to close the account or transfer funds to another account. Existing term breakage charges will be waived.
Saving With Ford Money
How to open and manage accounts, deposit information, Nominated Account, passwords, your Customer ID - and a guide to tax and savings.
Online Account Management
Run your Ford Money account: from changing interest frequency and making withdrawals, to login troubleshooting and customising your account.