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Opening and managing joint accounts

Opening a joint holder account


As part of the account opening process, you will be asked if you’d like to open an account singly or jointly.

If you choose to open a joint account, both parties will need to provide the required personal information and partake in identity and residency checks. If one applicant passes and the other should fail, we will be unable to authorise the opening of the account until we have verified the identify and/or residency of the unsuccessful applicant.
 

Adding a joint holder to your existing sole account


If you’d like to add an account holder to your existing Ford Money sole account, both yourself and the proposed joint holder will need to sign and return written instructions to us. These can be found by logging into your account and selecting Change Details from the menu. You should then select Add Account Holder and download, complete and print the form before sending it to us using the following Freepost address:

RTUB-AAXH-UHKE
Ford Money
PO Box 871
Wallsend
NE28 5BT

Once the proposed holder has been successfully verified we’ll send you written confirmation, and the new joint holder details of how to set up their own online access.

If we need more information to verify the proposed joint holder’s ID or address, we’ll contact them directly.

Removing a joint account holder


We need each of you to send us either a Secure Message or written instructions highlighting your request to remove the joint holder. Once we receive these, we’ll remove the relevant holder. We’ll then send confirmation via Secure Message to the remaining account holder and written confirmation to the removed holder.
 

If there’s a dispute between joint account holders


Please contact us by Secure Message or phone and we’ll take the precautionary measure of placing temporary restrictions on account access for both named holders, so no withdrawals can be made until the dispute is settled.

Once you’ve settled your dispute and are both ready to remove these restrictions we’ll need each of you to send us a signed and dated letter stating that you would like these restrictions lifted. Send your letters to our Freepost address:

RTUB-AAXH-UHKE
Ford Money
PO Box 871
Wallsend
NE28 5BT
 

If a joint account holder should pass away


You’ll need to notify us in writing and include a copy of the Death Certificate. We’ll then remove them from the account. Please send your documentation to our Freepost address:

RTUB-AAXH-UHKE
Ford Money
PO Box 871
Wallsend
NE28 5BT

Interest on the account funds will be paid until Ford Money receive instructions to close the account or transfer funds to another account. Existing term breakage charges will be waived.

Help Articles

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Saving With Ford Money

How to open and manage accounts, deposit information, Nominated Account, passwords, your Customer ID - and a guide to tax and savings.

 

Opening an account

Opening/managing joint accounts

FATCA and CRS (for non-UK only Tax residents)

Savings and the Personal Savings Allowance

Making a deposit

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The Basics

Information on our opening times, contacting us, online security, what to do if you have a complaint - and more.

 

How to contact us

Our relationship to Ford Motor Company

Your privacy rights

Staying safe online

If you have a complaint

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About Our Products

This section covers the ins and outs of all our products including deposits, balances, terms, withdrawals and more.

 

Our Flexible Saver

Our Fixed Saver

Our Flexible Cash ISA

Our Fixed Cash ISA

More about our ISAs

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Online Account Management

Run your Ford Money account: from changing interest frequency and making withdrawals, to login troubleshooting and customising your account.

 

Accessing your account

Managing your account

Changing your Nominated Account

Managing your personal details

How to review and select your maturity options

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