If you have a complaint

Should you feel unhappy about any aspect of our service or our products, then our complaints procedure will help resolve your issue quickly and fairly.

You’ll need to contact our Customer Services Team via Secure Message, or call them on 0345 266 1231.

We’ll send you a formal acknowledgement of your complaint within five working days and aim to have it resolved within eight weeks.

If you’re unhappy with our final response, you can refer it to the Financial Ombudsman Service, who offer a free, independent and impartial service to help settle disputes.

If you’d like further details on making a complaint, download a PDF copy of Our Complaints Procedure.

Help Articles


Saving With Ford Money

How to open and manage accounts, deposit information, Nominated Account, passwords, your Customer ID - and a guide to tax and savings.


Opening an account

Opening/managing joint accounts

FATCA and CRS (for non-UK only Tax residents)

Savings and the Personal Savings Allowance

Making a deposit

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The Basics

Information on our opening times, contacting us, online security, what to do if you have a complaint - and more.


How to contact us

Our relationship to Ford Motor Company

Your privacy rights

Staying safe online

If you have a complaint

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About Our Products

This section covers the ins and outs of all our products including deposits, balances, terms, withdrawals and more.


Our Flexible Saver

Our Fixed Saver

Our Flexible Cash ISA

Our Fixed Cash ISA

More about our ISAs

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Online Account Management

Run your Ford Money account: from changing interest frequency and making withdrawals, to login troubleshooting and customising your account.


Accessing your account

Managing your account

Changing your Nominated Account

Managing your personal details

How to review and select your maturity options

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