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How to get in touch

Our UK support team is here to help, seven days a week, excluding Bank Holidays.

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0345 266 1231

8am-8pm Monday to Thursday
8am-6:30pm Friday
9am-5pm Saturday
10am-4pm Sunday

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For general queries about our products or services, you can send us an email. For security reasons, please don’t use email to discuss your Ford Money account, Nominated Account or your security details.

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Contact Form

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Use this form for general enquiries only. Your details will be sent securely and we aim to reply within 48 hours. If you need to get in touch about your account we recommend you log in and send us a Secure Message.

Ford Money complaints


We try our hardest to ensure that you’re happy, but if something is troubling you, please get in touch, our dedicated team are here to help..

Find Out More

You can also download a PDF copy of Our Complaints Procedure


You’ll find it when you click on the link below, which has details on our products and services.


Ford Money help
Follow Ford Money on social media


Keep your ear to the ground for all our latest product updates by joining us on social media.



Our friendly and knowledgeable support team is based here in the UK.

Freepost Address:



Ford Money

PO Box 871


NE28 5BT


Support Team opening hours:


8am-8pm Monday to Thursday

8am-6:30pm Friday

9am-5pm Saturday

10am-4pm Sunday


Please note: our lines are closed on Bank Holidays. Calls are charged at local rate and may be monitored for training purposes.

Contact Ford Money

Is your account due to mature soon? If you’re not sure of your customer log in details don’t worry, you can retrieve them by using the quick links on the login page.
Once you’re logged in, you can find helpful advice on reviewing and selecting your maturity options here