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How to get in touch

Our UK support team is here to help, seven days a week, excluding Bank Holidays.


To ensure we provide support to the most vulnerable, only contact us if you have an immediate financial issue that cannot wait.


Thank you.

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0345 266 1231

Monday to Thursday: 8am-8pm
Friday: 8am-6:30pm
Saturday: 9am-5pm
Sunday: 10am-4pm

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For general queries about our products or services, you can send us an email. For security reasons, please don’t use email to discuss your Ford Money account, Nominated Account or your security details.

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Contact Form

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Use this form for general enquiries only. Your details will be sent securely and we aim to reply within 48 hours. If you need to get in touch about your account we recommend you log in and send us a Secure Message.

Ford Money complaints


We try our hardest to ensure that you’re happy, but if something is troubling you, please get in touch, our dedicated team are here to help..

Find Out More

You can also download a PDF copy of Our Complaints Procedure


You’ll find it when you click on the link below, which has details on our products and services.


Ford Money help
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Our friendly and knowledgeable support team is based here in the UK.

Freepost Address:



Ford Money

PO Box 871


NE28 5BT


Support Team opening hours:


Monday to Thursday: 8am-8pm

Friday: 8am-6:30pm

Saturday: 9am-5pm

Sunday: 10am-4pm


Please note: our lines are closed on Bank Holidays. Calls are charged at local rate and may be monitored for training purposes.

Contact Ford Money