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For general queries about our products or services, you can send us an email. For security reasons, please don’t use email to discuss your Ford Money account, Connected Bank Account or your security details.
8am-8pm Monday to Thursday
8am-6:30pm Friday
9am-5pm Saturday
10am-4pm Sunday
Calls will be charged at your local rate (approximately 8p to 45p per minute, depending on your provider and if you're using a mobile or a landline). Calls may be monitored for training purposes. Lines are closed on Bank Holidays.
We try our hardest to ensure that you’re happy, but if something is troubling you, please get in touch, our dedicated team are here to help..
You can also download a PDF copy of Our Complaints Procedure.
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Our friendly and knowledgeable support team is based here in the UK.
Freepost Address:
RTUB-AAXH-UHKE
Ford Money
PO Box 871
Wallsend
NE28 5BT
Support Team opening hours:
8am-8pm Monday to Thursday
8am-6:30pm Friday
9am-5pm Saturday
10am-4pm Sunday
Please note: our lines are closed on Bank Holidays. Calls are charged at local rate and may be monitored for training purposes.
© Ford Money
This site is intended for UK residents 16 years and over unless otherwise stated. Ford Money is not responsible for the content of external websites.
Ford Money is a trading style of FCE Bank plc. which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 204469. Registered in England and Wales under registration number 772784 with registered address at Arterial Road, Laindon, Essex, England, SS15 6EE. Please do not contact this address for customer servicing. For ways to get in touch please visit 'Contact Us'.
You can confirm our registration on the Financial Services Register or by contacting the FCA on 0800 111 6768.
