How you can contact us

Should you need to contact us, our UK support team is here to help seven days a week, excluding Bank Holidays. Here are the various ways you can get in touch with them:

By Secure Message

A Secure Message is the best way to get in touch. To send one, log in to your account and click on Messages in the Main Menu on your Account Summary Page. We aim to respond within 48 hours.

By Email

If you have a general query about our products or service, you can email us at help@fordmoney.co.uk or alternatively use our secure contact form.

For security reasons, please don’t use email to discuss your Ford Money account, Nominated Account or your security details. If you need to contact us about any of these, log in and send a Secure Message instead or call 0345 266 1231.

By Phone

Our UK Call Centre can be reached by calling 0345 266 1231. A call to our 0345 number costs the same as a call to a normal home or business landline.

The opening times are as follows:

Monday-Thursday: 8am-8pm
Friday: 8am-6:30pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Bank Holidays: closed

By Letter

You can write to us at our Freepost address:

RTUB-AAXH-UHKE
Ford Money
PO Box 871
Wallsend
NE28 5BT

Via Social Media

You can find ‘Ford Money’ pages on Facebook, Twitter and Linkedin. These pages are monitored daily to ensure any queries received are responded too promptly. We will also post updates on our social media pages regarding rate changes, new products and service related announcements etc., so it’s worthwhile liking, subscribing and following us.

For links to the pages please see below:

https://www.facebook.com/FordMoney/
https://twitter.com/fordmoney
https://www.linkedin.com/company/fordmoney

Ford, Ford Credit and Ford Insure customers

Although Ford Motor Company is our ultimate parent company, we operate independently within the Ford family of companies, which also includes Ford Credit and Ford Insure.

As a result, Ford Money only has access to data that it holds relating to its own customers so unfortunately we can’t help you with queries relating to your Ford vehicle, Ford Credit account or Ford Insure policy.

Ford Credit

Ford Credit is a trading style of FCE Bank plc., and provide automotive finance for Ford vehicles in the UK.

If you need to speak to someone about your Ford Credit account, you can contact them via one of the following methods:

Call 0203 564 4444 (choose Option 5, then Option 1)

Write to them at:

Ford Credit
Manchester Business Centre
Number One
1 Tony Wilson Place
Manchester
M15 4FN

Visit their website at https://www.ford.co.uk/finance/ford-credit

Ford Insure

Ford Insure is a trading style of FCE Bank plc., and provide automotive insurance for Ford vehicles in the UK.

If you need to speak to someone about your insurance, you can contact them via the following methods:

Call 0203 564 4444 (choose Option 5, then Option 3)

Visit their website at https://www.ford.co.uk/finance/ford-credit/ford-insure

Ford Motor Company

If you have any queries relating to your Ford vehicle, please use the information below to make contact with a Ford representative:

Call 0203 564 4444 (choose Option 3) to contact your nearest Ford Dealership or the Ford Customer Relationship Centre.

Write to them at:

Ford Customer Relationship
Centre Royal Oak Way South
Daventry
Northamptonshire
NN11 8NT

Visit their website at www.ford.co.uk for information about Ford Motor Company and its range of passenger cars and commercial vehicles.