Got a question? Our friendly team are here to help you, 7 days a week. Our FAQs are often a good place to start – but if you’ve not been able to find a suitable answer, please reach out to us and we’ll be happy to help.

 Email

 

help@fordmoney.co.uk

 

Best for general questions about our products or services. For security reasons, please send a secure message to discuss your Ford Money account, Connected Bank Account or your security details.
 Phone

 

Call us on 0345 266 1231

 

Monday to Friday
8:00 am - 6.00 pm
Saturday
9:00 am - 5.00 pm
Sunday
10:00 am - 4.00 pm
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  • Calls will be charged at your local rate (approximately 8p to 45p per minute and depending on your provider).
  • Calls may be monitored for training purposes.
  • Our lines are closed on Bank Holidays.

 

 

 Secure Message

 
To discuss any details about your account, we recommend you log in and send us a secure message.

 

Login

Freepost address

 

RTUB-AAXH-UHKE,
Ford Money,
PO Box 871,
Wallsend,
NE28 5BT

 

Make a complaint

 

We try our hardest to ensure you’re happy, but if something is troubling you, please get in touch, our dedicated team are here to help.

 

Complaint Procedure

  • The Jargon

    We'd rather not use it, but just so you know, here's what some of the worst offenders actually mean.

     

    Gross Rate

    Gross interest is the annual rate of interest you'll earn from a savings account before tax is taken off.

    Tax-Free

    Tax-free means you are exempt from UK Income Tax. Tax treatment is dependent on the personal circumstances of each customer and may be subject to change in the future. 

    Best Rate Guarantee

    This means that on variable rate products, we promise you’ll always receive the same rate as new customers on like-for-like products. And on our fixed rate products, you’ll receive the interest rate shown at the time you apply or if we increase our product rate before you make your initial deposit, you’ll receive the higher interest rate. 

    AER

    AER stands for Annual Equivalent Rate and shows what the interest rate would be if interest were paid and added to your account each year. 

    Term Breakage Charge

    This is a charge or loss of interest applied if you make a withdrawal from a Fixed ISA product. 

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