Lifering

Updating your details


Your name

You can inform us of your new name by selecting Change Details from the main menu of your account summary page. When the page loads choose Change Name in the Name section.

You’ll then need to download, complete, print and return a form to us. We’ll also need to see one of the following documents:

  • A copy of your Marriage Certificate, 
  • A copy of your Deed Poll or Statutory Declaration, 
  • A copy of your Decree Absolute, which must show the name. 


Send your documents to our Freepost address:

RTUB-AAXH-UHKE
Ford Money
PO Box 871
Wallsend
NE28 5BT

If you elect to send originals, then we recommend you use recorded post or special delivery. We will return any originals we receive. However, it is safer to just send us copies.

Your address

You can update your address details by selecting Change Details from the main menu of your account summary page. When the page loads, select Change Address in the Address section and follow the instructions.

Your email address

Select Change Details from the main menu of your account summary page. When the page loads, select Change Email in the Email Address section and follow the instructions.

Your phone number

Select Change Details from the main menu of your account summary page. When the page loads, select Change Contact Details in the Contact Details section and follow the instructions.

Your password

Log in and select Change Details from the main menu. Once the page loads look for the Security Details section. Choose Change Password and follow the instructions.

Your memorable details

Log in and select Change Details from the main menu. Once the page loads, look for the Security Details section, select Change Memorable Details and follow the instructions.

Your Customer ID 

Log in and select Change Details from the main menu. Once the page loads, look for the Security Details section, select Personalise Customer ID and follow the instructions.

Your marketing preferences

Select Change Details from the main menu of your account summary page. You’ll see your current preferences in the Marketing Communication Preferences section. To change them choose Change Preferences and follow the instructions.

Your Nominated Account

Select Change Details from the main menu. When the page loads, choose Change Nominated Account and follow the instructions. Note that for security reasons we will need to verify that this new Nominated Account is authentic and is your account. We’ll do this by sending out an authentication code to you in the post. In the meantime, you should continue to use your existing Nominated Account.

Once you’ve received your code, log in to your Ford Money account and you’ll see a message in the Account Summary page requesting you to verify your Nominated Account. Follow the instructions displayed to complete the update process and once you are notified via email that you’ve successfully verified your new Nominated Account, you can start using it straight away.

Note that your old Nominated Account details are no longer valid from this point forward.

RTUB-AAXH-UHKE
Ford Money
PO Box 871
Wallsend
NE28 5BT

Both parties will receive an authentication code in the post, but only one account holder will need to complete the verification process outlined above in order to make the change.
 

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