How we communicate with you

As a Ford Money account holder we may need to contact you about activity on or updates to your account. Included within these communications are:

  • Transactional activity taking place on your account 
  • Changes to the information we hold about you 
  • Changes to our Terms and Conditions, or the interest rates on an account you hold 
  • Action you may need to take on your account 
  • Reminders about your deposit protection under the FSCS 

Since it is essential that you receive such information, it isn’t possible to unsubscribe from these communications.

In most cases we will send you these messages via email and/or SMS (text message), as it’s the quickest way for us to communicate important information. If for any reason we can’t email you, we’ll try and get in touch in another way.

Receiving these service emails, however, does not mean we will also send you marketing communications, unless you granted us permission to send these types of email when you set up your account.

You can always change your marketing communication preferences by simply logging in to your account and selecting Change Details. Here, you can specify the methods by which you’d like to be contacted about the new products and services we’re offering.

Help Articles


Applying for a Product

Find out everything you need to know about how to make an online application for one of our products.


Application process

Verifying your identity and Residency

Proof of Identity

Proof of Residency

Your temporary application reference number

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Managing Your Account

Here you can find the answers to questions regarding how to manage your account online.


Accessing your online account

Moving Money

Interest Options

Account personalisation

Applying for additional products

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Saving With Ford Money

Have other questions about Ford Money, our service and our offerings? You’ll find more information here.


How we operate

How we communicate with you

How you can contact us

What rates have Ford Money previously offered?

Your privacy rights

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Is your account due to mature soon? If you’re not sure of your customer log in details don’t worry, you can retrieve them by using the quick links on the login page.
Once you’re logged in, you can find helpful advice on reviewing and selecting your maturity options here