How we operate


We are an online savings provider, meaning that you will be required to manage your account with us via our website. We offer a comprehensive, searchable Help section on our site that provides information on all aspects of applying and managing an account with us.


Telephone Support

However, for any additional enquiries we also have a UK-based support team who are contactable seven days a week (excluding bank holidays) on 0345 266 1231. Our normal opening times are as follows:

Monday to Thursday: 8am-8pm
Friday: 8am-6:30pm
Saturday: 9am-5pm
Sunday: 10am-4pm

Help Articles


Applying for a Product

Find out everything you need to know about how to make an online application for one of our products.


Application process

Verifying your identity and Residency

Proof of Identity

Proof of Residency

Your temporary application reference number

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Managing Your Account

Here you can find the answers to questions regarding how to manage your account online.


Accessing your online account

Moving Money

Interest Options

Account personalisation

Applying for additional products

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Saving With Ford Money

Have other questions about Ford Money, our service and our offerings? You’ll find more information here.


How we operate

How we communicate with you

How you can contact us

What rates have Ford Money previously offered?

Your privacy rights

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Just to let you know we're busier than usual at the moment, so it may take us a little longer than we'd like to answer your queries.

If you’re looking for help funding your new account with us CLICK HERE.