How to contact us

In case of emergency

If you feel your account or your security has been compromised you should call us on 0345 266 1231 immediately. We’ll reset the security information on your account to protect your savings and help you get to the bottom of what’s happened.

By Secure Message

A Secure Message is the best way to get in touch. To send one, log in and click on Messages in the Main Menu on your Account Summary Page. We aim to respond within 48 hours.

By Email

If you have a general query about our products or service, you can email us at or alternatively use our secure contact form.

For security reasons, please don’t use email to discuss your Ford Money account, Nominated Account or your security details. If you need to contact us about any of these, log in and send a Secure Message or call 0345 266 1231.

By Phone

Our UK Call Centre can be reached by calling 0345 266 1231.

Opening times:
Monday-Thursday: 8am-8pm
Friday: 8am-6:30pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Bank Holidays: closed

By Letter

You can write to us at our Freepost address:

Ford Money
PO Box 871
NE28 5BT

How to use secure messaging

If you ever need to contact us about your account, sending a secure message is easy. Find out how.

Help Articles


Saving With Ford Money

How to open and manage accounts, deposit information, Nominated Account, passwords, your Customer ID - and a guide to tax and savings.


Opening an account

Opening/managing joint accounts

FATCA and CRS (for non-UK only Tax residents)

Savings and the Personal Savings Allowance

Making a deposit

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The Basics

Information on our opening times, contacting us, online security, what to do if you have a complaint - and more.


How to contact us

Our relationship to Ford Motor Company

Your privacy rights

Staying safe online

If you have a complaint

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About Our Products

This section covers the ins and outs of all our products including deposits, balances, terms, withdrawals and more.


Our Flexible Saver

Our Fixed Saver

Our Flexible Cash ISA

Our Fixed Cash ISA

More about our ISAs

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Online Account Management

Run your Ford Money account: from changing interest frequency and making withdrawals, to login troubleshooting and customising your account.


Accessing your account

Managing your account

Changing your Nominated Account

Managing your personal details

How to review and select your maturity options

View All