In case of emergency
If you feel your account or your security has been compromised you should call us on 0345 266 1231 immediately. We’ll reset the security information on your account to protect your savings and help you get to the bottom of what’s happened.
By Secure Message
A Secure Message is the best way to get in touch. To send one, log in and click on Messages in the Main Menu on your Account Summary Page. We aim to respond within 48 hours.
If you have a general query about our products or service, you can email us at firstname.lastname@example.org or alternatively use our secure contact form.
For security reasons, please don’t use email to discuss your Ford Money account, Nominated Account or your security details. If you need to contact us about any of these, log in and send a Secure Message or call 0345 266 1231.
Our UK Call Centre can be reached by calling 0345 266 1231.
Bank Holidays: closed
You can write to us at our Freepost address:
PO Box 871
How to use secure messaging
If you ever need to contact us about your account, sending a secure message is easy. Find out how.
Saving With Ford Money
How to open and manage accounts, deposit information, Nominated Account, passwords, your Customer ID - and a guide to tax and savings.
Online Account Management
Run your Ford Money account: from changing interest frequency and making withdrawals, to login troubleshooting and customising your account.