Confirmation Emails and Welcome Pack

Shortly after we have opened your account, we’ll send you a couple of emails:

If you don’t receive any of our emails, check your Junk Mail folder. If you find one of our emails there, add us to your address book so you don’t miss further important email communications. However, if you fail to receive either of these emails are missing, call us right away on
0345 266 1231.

We’ll also send you a welcome pack in the post that contains your account details, including your Ford Money account number and initial Customer ID, together with other important information relating to the running of your account. This should be with you no later than five working days after applying.

You will also receive a separate letter containing your authentication code in order to verify your Nominated Account.

Help Articles


Applying for a Product

Find out everything you need to know about how to make an online application for one of our products.


Application process

Verifying your identity and Residency

Proof of Identity

Proof of Residency

Your temporary application reference number

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Managing Your Account

Here you can find the answers to questions regarding how to manage your account online.


Accessing your online account

Moving Money

Interest Options

Account personalisation

Applying for additional products

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Saving With Ford Money

Have other questions about Ford Money, our service and our offerings? You’ll find more information here.


How we operate

How we communicate with you

How you can contact us

What rates have Ford Money previously offered?

Your privacy rights

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Just to let you know we're busier than usual at the moment, so it may take us a little longer than we'd like to answer your queries.

If you’re looking for help funding your new account with us CLICK HERE.