Managing Your Account


Accessing your online account

Your Customer ID is a 10-character alpha-numeric code issued at time of application that, combined with your password and elements of your memorable details, will allow you to access your account.

Resetting a Password

If you’ve forgotten your password then you can easily reset it online.

Moving Money

During your application, you will have registered a UK Bank or Building Society current account with us.

Interest Options

Interest can be paid either monthly or annually, depending on your preference and the Terms and Conditions of your chosen product.

Account personalisation

If you’re saving with something in mind, you can personalise your account to reflect your reason for saving with a name and an icon.

Applying for additional products

You can either apply using our fast track service available on every product we offer, or alternatively you can apply while logged into your account by selecting Open another account from the main menu of your account summary page.

Closing your account

On your Account Summary page, open the drop down menu under Account Options.

Viewing and Selecting Maturity Options

On the Account Summary page select Account Options and choose Maturity Options.

Updating your details

You can inform us of your new name by selecting Change Details from the main menu of your account summary page.

Managing joint accounts

If you’d like to add an account holder to your existing Ford Money sole account, both you and the proposed joint holder will need to sign and return written instructions to us.

Accessing and managing your account on mobile devices

Although we don’t currently offer a mobile app, our website does benefit from Responsive Web Design, meaning that it will adapt to the medium through which you are viewing it.