Lifering

Managing joint accounts


Adding a joint holder to your sole account

If you’d like to add an account holder to your existing Ford Money sole account, both you and the proposed joint holder will need to sign and return written instructions to us. These can be found by logging into your account and selecting Change Details from the menu. You should then select Add Account Holder and download, complete and print the form before sending it to us using the following Freepost address:

RTUB-AAXH-UHKE
Ford Money
PO Box 871
Wallsend
NE28 5BT

Once the proposed joint holder has been successfully verified we’ll send you written confirmation, and they will receive details of how to set up their own online access.

If we need more information to verify the proposed joint holder’s ID or address, we’ll contact them directly.

Removing a joint account holder

We need both account holders to send us either a Secure Message or written instructions highlighting your request to remove the joint holder. Once we receive these, we’ll remove the relevant holder. We’ll then send confirmation via Secure Message to the remaining account holder and written confirmation to the removed holder.

Should a joint account holder pass away, you’ll need to notify us in writing and include a copy of the Death Certificate. We’ll then remove them from the account. Please send your documentation to our Freepost address:

RTUB-AAXH-UHKE
Ford Money
PO Box 871
Wallsend
NE28 5BT

Interest on the account funds will be paid until Ford Money receive instructions to close the account or transfer funds to another account (subject to the product’s terms and conditions).

Disputes between account holders

Please contact us by Secure Message or phone and we’ll take the precautionary measure of placing temporary restrictions on account access for both named holders, so no withdrawals can be made until the dispute is settled.

Once you’ve settled your dispute and are both ready to remove these restrictions we’ll need each of you to send us a signed and dated letter stating that you would like these restrictions lifted. Send your letters to our Freepost address:

RTUB-AAXH-UHKE
Ford Money
PO Box 871
Wallsend
NE28 5BT
 

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