Resetting a Password

We recognise it can be frustrating when you either forget your password or remember it wrongly. However, you can get yourself back up and running in no time at all by following our simple password reset process. After performing some verification steps you’ll be able to set up a new password for yourself in no time.

  • To reset your password first go to the log in page and select the “Forgot Your Password” link.
  • You’ll be prompted to enter your Customer ID and the email address we hold on file for you. Your Customer ID is either a 10-character alpha-numeric code we issued at the time of application, or whatever you’ve elected to change it to if you subsequently decided to personalise your Customer ID.
  • Click on “Send me a reset link”.
  • You’ll next receive an email from us within a few minutes containing a link. If you do not receive this email in your inbox, please check your junk mail folder in case it is there. You’ll also receive an SMS from us, notifying you that a password reset has been requested. This is for security purposes in case you did not request this reset.
  • Click on the link in the email and you will be taken to a website page, where you will again be asked to enter your customer ID together with the last four digits of your Nominated Account. Then click ‘Continue’.
  • On the next page you can then create a new password based on the acceptable criteria provided.
  • Click confirm and wait for the confirmation page to display.
  • You’ll now be able to log in using the new password
  • We will also send you another SMS and email to confirm that the password has been reset.

Help Articles


Applying for a Product

Find out everything you need to know about how to make an online application for one of our products.


Application process

Verifying your identity and Residency

Proof of Identity

Proof of Residency

Your temporary application reference number

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Managing Your Account

Here you can find the answers to questions regarding how to manage your account online.


Accessing your online account

Moving Money

Interest Options

Account personalisation

Applying for additional products

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Saving With Ford Money

Have other questions about Ford Money, our service and our offerings? You’ll find more information here.


How we operate

How we communicate with you

How you can contact us

What rates have Ford Money previously offered?

Your privacy rights

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Is your account due to mature soon? If you’re not sure of your customer log in details don’t worry, you can retrieve them by using the quick links on the login page.
Once you’re logged in, you can find helpful advice on reviewing and selecting your maturity options here