Using Our Mobile App

Using our app you can currently:

• Log in via fingerprint or facial recognition, avoiding having to remember your password and memorable details each time you log in.
• Check your savings account balances and available funds
• See your recent transactions 
• View your account details

At present you're not yet able to action transfers and withdrawals using our app. So, if you wish to make such transactions, you’ll still need to login to your online account via this website as usual. This will also be the case if you want to amend personal details, view/amend your Nominated Account etc.

However, we'll be making regular updates and improvements to the app over the course of the next few months, including introducing transactional capability, so look out for these new features as they are released.

Who can use our app

Our mobile app can be used by any Ford Money customer who holds a savings account with us.

System Requirements

You will need a compatible mobile phone or tablet using iOS 11 and above or Android 7.1 and above.

To find out which mobile operating system your smartphone is running, please follow the instructions below. Note this may differ slightly from device to device depending on the version you’re running:

• Apple iPhone: Select settings > ‘General About Version (iPhone)’ or ‘Settings About Phone Software’ information
• Android: Select ‘Settings About Phone Software’ information

Please note: The Ford Money app will not work on older devices that are unable to upgrade to these minimum operating system versions.

The app may also be downloaded and used on Apple iPads running iOS 11 (or above) and Android tablets Version 7.1 (or above). However, it will display as an up-scaled version of the mobile app.

To enlarge the screen on an iPad, open the app and tap on the icon in the bottom right hand corner

The app will automatically enlarge to fill the screen on an Android tablet.

Although the app is free to download and use, your standard mobile network data charges will apply if not connected to Wi-fi.

How to register the app

Once you’ve downloaded and installed the app you’ll first need to register and activate it. To do so follow these simple instructions below:

1. Open the app on your device and confirm that you’re an existing customer.

2. Enter your usual Ford Money Customer ID and password.

3. Provide the requested digits/characters from your memorable details.

4. Create a new 6-digit PIN that will be used only for the app.

5. Choose to enable biometric logins in future if you’d prefer i.e. facial or fingerprint recognition, depending on the capabilities of your device. Biometrics will then be used to access the app for subsequent logins, instead of entering your newly created PIN.

6. Review and agree to the app terms of use.

7. You will then be able to access the app and view your account(s).

Once these set up steps are complete you will also receive an email within 24 hours confirming your registration.

How to view your account summary

Once logged in you will be automatically taken to the account summary page (also referred to as the ‘Home’ page). Here you will see all your open accounts.

How to view your transactions

From the Account Summary page tap on any account to be taken to the transactions overview page. Here you will see a list of all transaction activity made on that account over the past 12 months. 

How to view your account details

To see details of your account such as interest frequency and destination, tap on the ‘Details’ tab at the top of the page. Here you can also toggle between this page and back to ‘Transactions’.

Tap the ‘Home’ icon located in the main menu at the bottom of the screen to navigate back to the Account Summary page.

How to log Out

Tap the ‘Settings’ icon located in the main menu at the bottom of the screen and then select ‘Log Out’.

Security

Security is very important to us.

Access to the Ford Money app is via biometric (i.e. fingerprint /facial recognition) or PIN entry. Your login method is uniquely linked to the mobile app on your device. This means only your login works on your app.

We regularly test, update and validate our security protocols and systems to ensure we maintain a high level of protection. We also use recognised and independent security experts to validate the security of our app on a regular basis.

Password

You can’t change your account password or unlock your account via the app. However, you can change your password on our website by logging in to your account or reset it yourself online if you’ve forgotten the password.

Alternatively, you can call us to reset your password, or to unlock your account, on 0345 266 1231 during office hours.

Biometrics

Your fingerprint and/or facial ID can be changed and updated within your device’s settings and permissions.

If you ever want to disable biometrics within the app itself, you can do so by tapping the ‘Settings’ icon located in the main menu at the bottom of the screen and then select ‘Biometric Settings’.

Note that periodically you may be prompted to log in using your 6-digit PIN. This is a security feature to ensure your device and access to your account information has not been compromised.

PIN

You can change your PIN by tapping the ‘Settings’ icon located in the main menu at the bottom of the screen and select ‘Change PIN’.

Note that if you forget your PIN and need to reset it, you will need to re-register the app following the process detailed in ‘How to register the app’.

Joint accounts

For security reasons, only one account holder can register on the same device. As such, joint account holders must each download and install the app on their own individual devices to access their joint account.

App updates

To continue using our app you’ll need to have the latest version installed. Please visit the relevant app store, depending on the device you use, to update to the latest version.

If you can’t find the latest version of the app within the relevant app store, this means your mobile device will no longer allow newer versions to be downloaded. However, you can continue to access your account using our website via a mobile device, PC/MAC or laptop in the normal way.

Changing/upgrading your mobile device

If you're changing or upgrading your device to a new one, you will need to download and re-register the app on your new device.