Using Our Mobile App

If you prefer the convenience of managing your account on a mobile device instead of our website, you can download our app from the following app stores:

Using our app you can currently:

Log in via fingerprint or facial recognition, avoiding having to remember your password and memorable details each time you log in.
Check your savings account balances and available funds
See your recent transactions
View your account details
Withdraw funds from your Ford Money easy access accounts to your Nominated Account.
Make internal transfers from Ford Money easy access accounts to other Ford Money savings accounts you hold with us (subject to the terms of that product).
Set up future dated transactions on your Ford Money easy access accounts.
View future dated transactions you've already set up.
Delete unprocessed pending future transactions.
View personal details including name, address and contact details
Change telephone and email contact details (two-factor verifications required)
Change marketing preferences

At present you're not yet able to do everything you can currently do on our website within the app.

However, we'll be making regular updates and improvements to the app over time, so look out for new features as they are released.

Who can use our app

Our mobile app can be used by any Ford Money customer who holds a savings account with us.

System Requirements

You will need a compatible mobile phone or tablet using iOS 11 and above or Android 7.1 and above.

To find out which mobile operating system your smartphone is running, please follow the instructions below. Note this may differ slightly from device to device depending on the version you’re running:

Apple iPhone: Select settings > ‘General About Version (iPhone)’ or ‘Settings About Phone Software’ information
Android: Select ‘Settings About Phone Software’ information

Please note: The Ford Money app will not work on older devices that are unable to upgrade to these minimum operating system versions.

The app may also be downloaded and used on Apple iPads running iOS 11 (or above) and Android tablets Version 7.1 (or above). However, it will display as an up-scaled version of the mobile app.

To enlarge the screen on an iPad, open the app and tap on the icon in the bottom right hand corner

The app will automatically enlarge to fill the screen on an Android tablet.

Although the app is free to download and use, your standard mobile network data charges will apply if not connected to Wi-fi.

How to register the app

Once you’ve downloaded and installed the app you’ll first need to register and activate it. To do so follow these simple instructions below:

1. Open the app on your device and confirm that you’re an existing customer.

2. Enter your usual Ford Money Customer ID and password.

3. Provide the requested digits/characters from your memorable details.

4. Create a new 6-digit PIN that will be used only for the app.

5. Choose to enable biometric logins in future if you’d prefer i.e. facial or fingerprint recognition, depending on the capabilities of your device. Biometrics will then be used to access the app for subsequent logins, instead of entering your newly created PIN.

6. Review and agree to the app terms of use.

7. You will then be able to access the app and view your account(s).

Once these set up steps are complete you will also receive an email within 24 hours confirming your registration.

How to view your account summary

Once logged in you will be automatically taken to the account summary page (also referred to as the ‘Home’ page). Here you will see all your open accounts.

How to make a withdrawal

On the Account Summary page tap ‘Move Money’ on the account you wish to withdraw funds from.
Enter the amount you wish to withdraw and select your Nominated Account if not already pre-selected.
Next select the date you wish to make the withdrawal and tap ‘Continue’.
On the next page review the details you have entered for correctness and tap ‘Confirm’. You will need to authenticate the withdrawal using your chosen authentication method i.e. biometrics or PIN.
You will see a confirmation page where you can tap ‘Finish’ to be taken back to the Account Summary page.
The withdrawal will be shown as ‘pending’ in the Transaction Details page.

How to make a transfer

On the Account Summary page tap ‘Move Money’ on the account you wish to transfer funds out of.
Enter the amount you wish to transfer and select the Ford Money account you wish to transfer funds into.
Next select the date you wish to make the transfer and tap ‘Continue’.
On the next page review the details you have entered for correctness and tap ‘Confirm’. You will need to authenticate the transfer using your chosen authentication method i.e. biometrics or PIN.
You will see a confirmation page where you can then tap ‘Finish’ to be taken back to the Account Summary page.
The transfer will be shown as ‘pending’ in the Transaction Details page.

How to view your transactions

From the Account Summary page tap on the required account to be taken to the Transactions Details page. Here you will see a list of all transaction activity made on that account over the past 12 months as well as any pending transactions.
Tap the ‘Home’ icon located in the main menu at the bottom of the screen to navigate back to the Account Summary page.

How to view a pending transaction

From the Account Summary page tap on the required account to be taken to the Transactions Details page.
Tap on Pending Transactions located towards the top of this page to expand the Pending Transactions view, where you will see listed all current pending transactions you have.
Tap the ‘Home’ icon located in the main menu at the bottom of the screen to navigate back to the Account Summary page.

How to delete a pending transaction

From the Account Summary page tap on the required account to be taken to the Transactions Details page.
Tap on Pending Transactions located towards the top of this page to expand the Pending Transactions view, where you will see listed all current pending transactions you have.
Tap on the pending transaction you wish to delete and on the next page tap ‘Delete this transaction’. You will be asked to confirm the request.
Once you have done so, the pending transaction will be deleted and no longer be visible on the Transaction Details page.
Tap the ‘Home’ icon located in the main menu at the bottom of the screen to navigate back to the Account Summary page.

How to view your account details

To see details of your account such as interest frequency and destination, tap on the menu in the top right of the Transactions Details page and then tap on Account Details.
Using this same menu, you can also switch between this page, Transactions Details and Move Money at any point.
Tap the ‘Home’ icon located in the main menu at the bottom of the screen to navigate back to the Account Summary page.

How to view your personal details

To view your personal details, tap on the ‘Settings’ icon located in the main menu at the bottom of the screen and then select ‘Personal Details’. On the next page you will be able to see the name, residential address, email and phone numbers we hold on file for you.
By tapping on ‘Update marketing preferences’ you’ll also be able to see the current communication options you’ve selected.

How to update your address details

Currently you are unable to update your address using our app and will need to log in to your account via our website to do so.

How to update your email address

On the ‘Personal Details’ page, tap on your email and, after authenticating yourself using your chosen method i.e., PIN or Biometrics, you will have the option to type in a new email address.
Tap ‘Next’ and you will then see a message advising that we have sent a verification email to the new address you’ve specified.
You will need to open that email on the device you have our app installed on and tap on the link in order to complete the update. This is done for security reasons.
It will take up to 48 hours to process your update request and during this time you will not be able to make further changes to your email.
On the ‘Personal Details’ page you will see a message indicating that a change is pending on your email during this period.

How to update your mobile phone number

On the ‘Personal Details’ page, tap on your mobile phone number and, after authenticating yourself using your chosen method i.e., PIN or Biometrics, you will have the option to type in a new mobile number.
Tap ‘Next’ and you will then see a message advising that we have sent a verification code via text message to the new mobile phone number.
You will need to type in the verification code and tap ‘Next’ in order to complete the update. This is done for security reasons.
It will take up to 48 hours to process your update request and during this time you will not be able to make further changes to your mobile number.
On the ‘Personal Details’ page you will also see a message indicating that a change is pending on your mobile number during this period.

How to update your Home and/or Work phone numbers

On the ‘Personal Details’ page, tap on your home and/or work phone number(s) and, after authenticating yourself using your chosen method i.e., PIN or Biometrics, you will have the option to type in a new number.
Tap ‘Next’ and you will then see a message advising that we are updating our records.
It will take up to 48 hours to process your update request and during this time you will not be able to make further changes to your home and/or work number(s).
On the ‘Personal Details’ page you will also see a message indicating that a change is pending during this period.

How to update your marketing preferences

On the ‘Personal Details’ page, tap on ‘Update your marketing preferences you will have the option to switch communication methods on or off as required.
Tap ‘Next’ and you will then see a message advising that we are updating our records.
It will take up to 48 hours to process your update request and during this time you will not be able to make further changes to your marketing preferences.
On the ‘Personal Details’ page you will also see a message indicating that a change is pending during this period.

How to log Out

Tap the ‘Settings’ icon located in the main menu at the bottom of the screen and then select ‘Log Out’.

Security

Security is very important to us.

Access to the Ford Money app is via biometric (i.e. fingerprint /facial recognition) or PIN entry. Your login method is uniquely linked to the mobile app on your device. This means only your login works on your app.

To further protect your savings from unauthorised access, we also require authentication to be set up on your device too. This will be a PIN, fingerprint or facial recognition depending on the capabilities of your device.

We regularly test, update and validate our security protocols and systems to ensure we maintain a high level of protection. We also use recognised and independent security experts to validate the security of our app on a regular basis.

Password

You can’t change your account password or unlock your account via the app. However, you can change your password on our website by logging in to your account or reset it yourself online if you’ve forgotten the password.

Alternatively, you can call us to reset your password, or to unlock your account, on 0345 266 1231 during office hours.

Biometrics

Your fingerprint and/or facial ID can be changed and updated within your device’s settings and permissions.

If you ever want to disable biometrics within the app itself, you can do so by tapping the ‘Settings’ icon located in the main menu at the bottom of the screen and then select ‘Biometric Settings’.

Note that periodically you may be prompted to log in using your 6-digit PIN. This is a security feature to ensure your device and access to your account information has not been compromised.

PIN

You can change your PIN by tapping the ‘Settings’ icon located in the main menu at the bottom of the screen and select ‘Change PIN’.

Note that if you forget your PIN and need to reset it, you will need to re-register the app following the process detailed in ‘How to register the app’.

Joint accounts

For security reasons, only one account holder can register on the same device. As such, joint account holders must each download and install the app on their own individual devices to access their joint account.

App updates

To continue using our app you’ll need to have the latest version installed. Please visit the relevant app store, depending on the device you use, to update to the latest version.

If you can’t find the latest version of the app within the relevant app store, this means your mobile device will no longer allow newer versions to be downloaded. However, you can continue to access your account using our website via a mobile device, PC/MAC or laptop in the normal way.