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Accessing your account

If you believe your login details have been compromised


Call 0345 266 1231 immediately. We can temporarily suspend your account to protect your savings by preventing unauthorised logins. We’ll give you new login details so you can access your account securely again.
 

If you forget your password


We’ll have you back in your account in no time. Below the login section you’ll see a link to reset your password. Click this and follow the on-screen instructions. You'll need your Customer ID, email address and your memorable details to hand.
 

How to change your password


Log in and select Change Details from the main menu. Once the page loads look for the Security Details section. Choose Change Password and follow the instructions.
 

If you forget your memorable details


Just give us a call on 0345 266 1231 and we’ll do all we can to help. For security reasons we don’t issue online reminders.
 

How to change your memorable details


Log in and select Change Details from the main menu. Once the page loads, look for the Security Details section, select Change Memorable Details and follow the instructions.
 

If you forget your Customer ID


You can find it in your Welcome Pack. But if you’ve misplaced that, then call us on 0345 266 1231 for support.
 

If your login has been suspended


You’ll need to give us a call on 0345 266 1231 so that we can get you up and running again.
 

Memorable details explained


These are an additional security check to help keep your account safe and secure. There are three pieces of information we ask you to provide: a date, a place and a name memorable only to you, and which you can easily recall but are not easily guessable by others. Whenever you log in we ask for randomly selected individual characters from one of your memorable details which in turn are also randomly selected. Never divulge a memorable detail in its entirety to anybody, including our call centre agents.  

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How to login

Find out how to login to your Ford Money account.

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Help Articles

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Saving With Ford Money

How to open and manage accounts, deposit information, Nominated Account, passwords, your Customer ID - and a guide to tax and savings.

 

Opening an account

Opening/managing joint accounts

FATCA and CRS (for non-UK only Tax residents)

Savings and the Personal Savings Allowance

Making a deposit

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The Basics

Information on our opening times, contacting us, online security, what to do if you have a complaint - and more.

 

How to contact us

Our relationship to Ford Motor Company

Your privacy rights

Staying safe online

If you have a complaint

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About Our Products

This section covers the ins and outs of all our products including deposits, balances, terms, withdrawals and more.

 

Our Flexible Saver

Our Fixed Saver

Our Flexible Cash ISA

Our Fixed Cash ISA

More about our ISAs

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Online Account Management

Run your Ford Money account: from changing interest frequency and making withdrawals, to login troubleshooting and customising your account.

 

Accessing your account

Managing your account

Changing your Nominated Account

Managing your personal details

How to review and select your maturity options

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