Should you feel unhappy about any aspect of our products or our service, then our complaints procedure will help resolve your issue quickly and fairly.

You’ll need to contact our Customer Services Team via Secure Message, or call them on 0345 266 1231.

We’ll send you a formal acknowledgement of your complaint within five working days and aim to have it resolved within eight weeks.

If you’re unhappy with our final response, you can refer it to the Financial Ombudsman Service, who offer a free, independent and impartial service to help settle disputes.

If you’d like further details on making a complaint, download a PDF copy of Our Complaints Procedure.

Help Articles


Applying for a Product

Find out everything you need to know about how to make an online application for one of our products.


Application process

Verifying your identity and Residency

Proof of Identity

Proof of Residency

Your temporary application reference number

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Managing Your Account

Here you can find the answers to questions regarding how to manage your account online.


Accessing your online account

Moving Money

Interest Options

Account personalisation

Applying for additional products

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Saving With Ford Money

Have other questions about Ford Money, our service and our offerings? You’ll find more information here.


How we operate

How we communicate with you

How you can contact us

What rates have Ford Money previously offered?

Your privacy rights

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We are currently experiencing high contact volumes, so you may have to wait a little longer for a response than usual.  

Thanks for your patience.

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