Should you feel unhappy about any aspect of our products or our service, then our complaints procedure will help resolve your issue quickly and fairly.
You’ll need to contact our Customer Services Team via Secure Message, or call them on 0345 266 1231.
We’ll send you a formal acknowledgement of your complaint within five working days and aim to have it resolved within eight weeks.
If you’re unhappy with our final response, you can refer it to the Financial Ombudsman Service, who offer a free, independent and impartial service to help settle disputes.
If you’d like further details on making a complaint, download a PDF copy of Our Complaints Procedure.