We recognise that this can be a very difficult time for you and your family, but please rest assured our Call Centre is available to offer support and guidance throughout this process. The Call Centre number is 0345 266 1231.
You’ll need to notify us in writing and include a copy of the Death Certificate. We will record this on the account and we’ll also write to the family or solicitor requesting any further documentation. Please send your documentation to our Freepost address:
PO Box 871
Once we receive the documentation, we’ll calculate the Interest on the account. This will continue to be paid until Ford Money receive instructions to either close the account or transfer funds to another account. Existing Term breakage charges will be waived.