Lifering

Security


As security is paramount to us, we’ve adopted comprehensive security technology and processes to keep your savings and information protected. This section outlines the ways we do this, along with steps you can take to further enhance your online safety.

Website security

You’ll see that our site address starts with ‘https://’ instead of ‘http://’. The ‘S’ stands for secure and indicates that we’re fully protected by 256-bit encryption technology.

For further reassurance, whenever you log in to your account you'll see the date and time of your previous login. If it shows something different to what you recall, please call us immediately on 0345 266 1231.

Your login information

Even if you’re a joint account holder, you should always keep your personal security information safe and never share it with anyone.

Don’t create a password that can be easily guessed (such as your name or sequential numbers such as 1234). A good password should be a mixture of upper and lower case letters with numbers and special characters. Ideally, you should be able to recall your password without having to write it down.

If you suspect your details have been compromised, call us immediately on 0345 266 1231.

Phishing scams

A phishing scam is where someone creates a false email or text to try and uncover your account details.

They usually claim that your account has been compromised, or that you’ve won a prize, and you need to visit your account and log in. Sometimes they’ll ask you to download a file.

It’s our policy to never ask you for personal or account information via email or text. The links in our emails and texts will only ever take you to information pages (such as informing you of a new account or service we’re offering). We’ll never ask you to download anything from an email.

As a further measure, our emails will always be sent from the domain @fordmoney.co.uk. If you receive a Ford Money email that you’re unsure about, please contact us immediately on 0345 266 1231.

Vishing Scams

In principle this is phishing but using a voice over the phone (voice phishing - hence vishing). The caller may claim that your account has been hacked and they need to confirm details of your account or personal information.

We will never ask you for your account details over the phone. After all, we can see them on our screens. We’ll always ask you to confirm you’re the real account holder by asking you security questions.

What else you can do to protect yourself

We’ve taken great care to ensure the highest levels of security around Ford Money. That said, there are a few measures you can take to further protect your account, and which we’ve outlined here.

  • Keep your details up to date, especially your address and email. Ensure no-one else can access your email. 
  • Try to avoid accessing your account from a public computer. If you need to however, make sure you close the browser after you’ve finished and ensure it doesn’t remember your login details. 
  • Check your statements for unauthorised withdrawals. If you spot one, call us immediately on 0345 266 1231 . We'll normally refund them, along with lost interest, provided you’ve taken reasonable precautions to keep your security details safe and haven’t acted fraudulently. For additional assistance and advice on helping you to stay safe online visit the following links:
    https://www.getsafeonline.org/
    https://takefive-stopfraud.org.uk/ 
  • Install a Virtual Private Network (VPN) to help protect your computer from hacking, especially on public Wi-Fi networks. A VPN is a method used to add security and privacy to private and public networks, like Wi-Fi Hotspots and the Internet. VPNs are most often used by corporations to protect sensitive data. 
  • Make sure your firewall software is up to date. 
  • Regularly scan your computer for viruses or malware. 
  • Always log out after you’ve finished managing your Ford Money account online. For extra peace of mind, we’ll automatically log you out after 5 minutes of inactivity onscreen. 

If you ever feel your account or your security has been compromised you should call us immediately on 0345 266 1231. We’ll reset the security information on your account to protect your savings and help you get to the bottom of what’s happened.
 

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