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The Basics

How to contact us


Contact us by phone, email or secure message on our website. Emergency contact details if your account has been compromised. We are available 7 days a week. 
 

Our relationship to Ford Motor Company


Ford is our ultimate parent company, but we operate independently within the Ford family of companies. We can't help you with your car or car financing but we can help you save.
 

Security


Comprehensive security for your account starting with a secure site and backed up with the Financial Services Compensation Scheme (FSCS).
 

Staying safe online


Protect your account by keeping your details private and take care to log out. We never ask you for personal or account information via email or over the phone.
 

Your Privacy Rights


Subject Access Request legislation, part of the Data Protection Act, entitles you to see the information that we hold on you. Find out how you can see this here.
 

If you have a complaint


If you should feel unhappy about any aspect of our service or our products, then you can find out about our complaints procedure here.
 

How we communicate with you


Find out about how and why we’ll be in touch.
 

Help Articles

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Saving With Ford Money

How to open and manage accounts, deposit information, Nominated Account, passwords, your Customer ID - and a guide to tax and savings.

 

Opening an account

Opening/managing joint accounts

FATCA and CRS (for non-UK only Tax residents)

Savings and the Personal Savings Allowance

Making a deposit

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The Basics

Information on our opening times, contacting us, online security, what to do if you have a complaint - and more.

 

How to contact us

Our relationship to Ford Motor Company

Security

Staying safe online

If you have a complaint

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About Our Products

This section covers the ins and outs of all our products including deposits, balances, terms, withdrawals and more.

 

Our Flexible Saver

Our Fixed Saver

Our Flexible Cash ISA

Our Fixed Cash ISA

More about our ISAs

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Online Account Management

Run your Ford Money account: from changing interest frequency and making withdrawals, to login troubleshooting and customising your account.

 

Accessing your account

Managing your account

Changing your Nominated Account

Managing your personal details

How to review and select your maturity options

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